Security

Your Visit

Let’s keep each other safe

Safety and venue security is our utmost priority. We have a close working relationship with the authorities, including counter-terrorism services, local police and security partners.

Together we share best practices and intelligence, regularly assessing events and implementing security measures appropriate to each event. Our employees receive regular security, surveillance and response training and we encourage vigilance at all times.

We regularly review our security policies and our team is trained to make sure you have a safe and enjoyable visit. When you visit, you’ll see lots of things we are doing to help keep you safe. This includes security checks and monitoring, CCTV, and regular patrols. We are also doing lots of great work behind the scenes and while you may not see it, be reassured it is happening 24/7.

You can help do your bit too.

Getting ready to visit

Before you arrive, please read any event guidance and leave plenty of time to go through our security checks. This helps prevent large queues and delays getting into the venue.

What can you bring

To help to speed up searches and your entry to the event please do not bring unnecessary items to the venue. Some events have very specific guidance on what you can and can’t bring to an event. If in doubt, please refer to your event information. Here is a list of prohibited items. This list is not exhaustive, and we reserve the right to amend it at any time.

  • Food and drink (including alcohol)
  • Flammable liquids in any container
  • Animals (excluding service animals)
  • Laptops, tablets, cameras, professional filming or recording devices
  • Glass, cans, aluminium bottles and thermoses
  • Laser pens, pointers, signs, banners, flags on poles or selfie sticks
  • Large/golf/metal-tipped umbrellas
  • Weapons such as knives, and illegal drugs or substances
  • Air horns, whistles, and other noise-making distractions
  • Projectiles (frisbees, beach balls, footballs etc)
  • Fireworks, confetti, glitter bombs or flares
  • Helmets or full face masks

Bag Policy

For your safety, we conduct bag searches and spot checks to carefully manage the items being brought into the venue.

Bags are limited to one per person and can be no larger than A4 size (35cm x 40cm x 19cm).

Larger bags, such as hold-alls, rucksacks and suitcases, may only be permitted at the discretion of our security team. They must be stored in cloakrooms following a search (only available at Fairfield Halls and Bournemouth International Centre at £2 per item).

Exceptions are made for some medical equipment. If you have any special requirements, please contact our ticketing team about our access scheme before you visit.

Filming and recording equipment

The promoter or event organiser decides if photos and video can be taken at the event.

Generally video cameras, recording devices and professional cameras are not permitted into the venue.

Sometimes artists don’t allow any photography during a concert and their policy may come into effect at short notice. Please check any pre-event guidance and obey any signage or team instructions.

Screening

When entering the venue, please be prepared to be screened by security partners. They will be carrying out bag searches, scanning, and in some cases body checks. Please be cooperative and patient - we are doing this to help keep everyone safe.

How you can help

We all have a vital role in helping to keep everyone safe. Here’s a few things you can do;

  • Stay alert to people filming security exits, entrances CCTV or anything else that doesn’t feel right. If you see or hear something suspicious, trust your instincts. Tell our venue or security team straight away – do not wait or assume someone else will report it. You will not be wasting our time.
  • Don’t leave any bags unattended or agree to look after someone else’s belongings. If you see unattended items or someone acting suspiciously, tell us straight away.
  • If you need assistance, please speak with us or our security partners.
  • Listen carefully to any venue announcements and follow instructions.

Zero tolerance

Coming to an event should be a fun and safe environment for everyone.

We have a zero-tolerance policy towards any form of anti-social behaviour towards others. This includes behaviour that causes harm, discomfort, or offence. We will not tolerate any form of verbal or physical abuse, harassment, discrimination, or disruptive actions.

Any individual engaging in anti-social behaviour may be refused entry or subject to immediate removal with no right to a refund. Further consequences may follow.

Together, let’s have an enjoyable time and let’s look out for each other